Returns & Exchanges

We hope you love your new Milk & Honey product, but if for some reason the item is unsuitable we accept returns under the following conditions:

  • The items are in an un-opened and their original condition. *Hair Extensions and Synthetic Wig Units must be in their product packaging * - unworn & with labeling attached.
  • The items have been purchased within 14 days.
  • You have an invoice/order number and have contacted us prior to return shipping to create a Return Authority.
  • The goods arrive and are in the conditions specified.
  • Return shipping costs is at the customers expense.
  • AFTERPAY RETURNS ** Please note that any orders made with Afterpay will have the Merchant fees deducted from the refund amount. The transaction fees are non refundable from Afterpay to us, so therefore this amount will be covered by the buyer. 
  • HUMAN HAIR WIG RETURNS ** All our Human Hair units are custom made to order, if you no longer want the item - or cancel the order outside of a 24hr window, there will be a 20% deduction from your refund. This is to cover the hours spent working on your custom unit. 
  • PLEASE NOTE THAT CUSTOM ORDERS CANNOT BE RETURNED OR REFUNDED AFTER PHOTOGRAPH CONFIRMATION APPROVAL AND SHIPMENT.

If your item meets the conditions, you may be eligible for a refund, and the refund will be returned via your original payment method.

All items purchased from the clearance section, product samples or items purchased during sale periods ( Ex. EOFY, Black Friday, Flash Sale ) are final and we will not be accepting any returns. 

The refund will exclude delivery costs for the original order.

 

Faulty

IN THE UNLIKELY CASE THAT YOU DO RECEIVE A PRODUCT WITH A FAULT, WE ARE HAPPY TO EXCHANGE.

Items that have been damaged are eligible for an exchange, and upon receipt of the original item, an exchange will be sent.

When the goods are received, a refund will be applied to the original order for the shipping costs incurred in the exchange.

 

Contact

For all inquiries regarding returns or refunds, please send an email to: 

milkandhoneyaus@gmail.com