The Perfect Fit Exchange
Choosing a wig online takes courage, so we have taken the risk out of it for you. If your wig is not quite right, we will help you make it right with The Perfect Fit Exchange.
How it works
- Contact us within 7 days of receiving your order to start your exchange.
- Your wig must be unworn, in original condition, with the lace intact and in its original packaging.
- With every human hair exchange we include a free online consultation with one of our specialists, to get your colour, length and fit exactly right.
- You have one exchange per order. Once your consultation is complete and you have chosen your new wig, that wig is final for that order, your forever wig.
Made to order
Every human hair wig is custom made to order and hand-tied over 4 to 8 weeks, then quality-checked in our Sydney studio before it is sent to you by express post. Because each wig is made for one person, we are unable to offer change-of-mind refunds, but The Perfect Fit Exchange is here to make sure you love the wig you keep.
Health and hygiene
For the health of our customers, many of whom are experiencing medical hair loss, all items must be returned unworn and in original condition with the lace intact. Worn, altered or damaged items cannot be accepted.
Faulty items
In the unlikely event your wig arrives faulty or is damaged in transit, you are always covered under Australian Consumer Law. Please contact us and we will make it right.
Prefer to talk it through first?
Our specialists are here to help you choose with confidence. Book a consultation in our Sutherland studio (Shop 5, 1-7 Boyle Street, entrance on Eton Street) or by video anywhere in Australia, and we will guide you to the right wig from the start.
Contact us
For any exchange enquiry, please contact our team on 02 8515 4083 or through our Contact page.