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Returns & Exchanges

We hope you love your new Milk & Honey product, but if for some reason the item is unsuitable we accept returns under the following conditions.

RETURNS TERMS

Customers are eligible to exchange items purchased during the "Buy 1 Get 1 Free" promotion, subject to the terms outlined below:

- To be eligible for an exchange, both the purchased item and the free item must be returned together.

- Both items must be returned in unworn / original condition, with all associated packaging.

- Customers wishing to return or exchange items must contact our customer service within 14 days of receiving the order.

- Upon approval, customers will receive instructions on how to return the items. The return shipping cost is the responsibility of the customer.

Please note that no refunds will be issued for items purchased on sale ( during the B1G1 FREE sale. )

By initiating an exchange, customers acknowledge and agree to comply with these terms. Milk & Honey reserves the right to interpret and enforce these rules as needed, and its decisions are final.

Do you offer Refunds?

Yes! We offer full refunds on all full price orders that are returned within the 14 day returns window, and returned in original / unworn condition.

Please note** All human hair refunds will incur a 20% fee deduction as these items are hand made to order.

How do I organize a Return?

If you would like to return your order, please email us a returns request to hello@mhwigs.com.au

We will provide you with a Return Authority Number and Return Address.

Please include your order number and/or order confirmation when shipping the item back - with your name and contact details clearly written on the product packaging.

All returned items must be received on our end in unworn/ original condition, with lace intact, and the original packaging.

Any soiled, stained, damaged or worn items will be returned to the customer at their expense.

Do you offer Free Return Shipping Labels?

We currently do not offer Free Returns.

Return shipping is to be paid and organized from the customers end.

Please hang on to your return tracking number so we can monitor the return and confirm its receipt.

Can I return discounted and/or sale items?

Clearance items or products discounted with a promo code are not eligible for Refund. Only Store Credit - No Exceptions.

How long do I have to return an item?

We offer a 14 day returns window.

This time frame starts from the date your goods are delivered to your address.

How long does it take to receive a refund?

If your item meets the conditions, you will be eligible for a credit or a refund.

Refunds will be returned via your original payment method and cannot be transferred onto another payment method.

REFUNDS, CANCELLATIONS & CREDITS WILL BE PROCESSED WITHIN 14 BUSINESS DAYS AFTER WE HAVE RECEIVED AND APPROVED YOUR ITEM FOR RETURN.

I purchase an item on sale, what options do I have?

All discounted items - from the clearance section, product samples / items purchased during sale periods or with discount codes ( EXAMPLE: EOFY, Black Friday, Flash Sale ) are final and we will not be accepting any returns for refund - unless the item is faulty ( in which case we will review the product upon return, and determine if the item is eligible for a refund / replacement / or repair ).

HUMAN HAIR REFUNDS & CANCELATIONS

How long does it take for Human Hair items to ship?

All Milk & Honey Human Hair products are custom made to order. This process usually takes between 14-20 business days. We do our best to have the items to you ASAP. Each item is handmade with love, which takes time to perfect and pass our quality standards, therefor these products are subject to delay.

What happens if I change my mind or cancel an order?

If you no longer wish to go ahead with your human hair purchase - or you would like to cancel the order outside of a 24hr window, there will be a 20% deduction from your refund. This is to cover the hours spent working on your human hair product. 

Can I return a fully customized one off wig?

Unfortunately, we do not accept fully customized items back as they are unable to return into our inventory and be resold.

Please ensure you submit clear and precise colour and styling instructions for all custom units.

We recommend also providing two or three " inspo " shots to ensure we match your vision.

FAULTY

My item was received with a fault or damaged during transit.

IN THE UNLIKELY CASE THAT YOU DO RECEIVE A PRODUCT WITH A FAULT, WE ARE HAPPY TO EXCHANGE OR REFUND.

Items that have been damaged in transit are eligible for an exchange or refund. A solution will be provided once the item is received back and inspected by Milk & Honey.

How do I organize a return for a faulty item?

If you receive an item that is faulty, please email us at hello@mhwigs.com.au with the following information:

  • Order Number
  • 2 Photos of the item showing the fault

Our team will then provide you with a reply paid label to organize for the good(s) to come back to us.

Colour Disclaimer

Please keep in mind that the colour of your wig may vary, despite every effort to provide accurate images of each unit, phones and computer screens can not be replied upon to accurately represent specific shades under natural and/or studio lighting.

PRE ORDER

Pre-order items are released for sale prior to the stock arriving into our warehouse, with an estimated shipping time. 

We do everything we can to work with our manufacturer to deliver to you on time, however on occasion there are delays with stock being held.

These delays can be unfortunate but are out of our hands and are not grounds for cancellation or refund

ABN 51 642 856 522