We hope you love your new Milk & Honey product, but if for some reason the item is unsuitable we accept returns under the following conditions:

RETURNS TERMS

  • Clearance items or products discounted with a promo code are not eligible for Refund. Only Store Credit - No Exceptions.

  • Items bought with a discount code will be issued a store credit to repurchase the desired item, we do not allow a further discount code to be used when repurchasing.
  • Please include your order number or order confirmation when shipping the item back.
  • In the unlikely case their is a fault with your item. Please contact our customer service team at milkandhoneyaus@gmail.coom
  • The items are un-worn and their original condition with lace in tact.
  • Products must be in their original product packaging.
  • The items have been received within 14 days.
  • You have an invoice/order number and have contacted us prior to return shipping to create a Return Authority.
  • Return shipping costs is at the customers expense.
  • AFTERPAY RETURNS ** Please note that any orders made with Afterpay will have the Merchant fees deducted from the refund amount ( 6% ). The transaction fees are non refundable from Afterpay to us, and therefore this amount will be covered by the buyer.
  • HUMAN HAIR RETURNS / CANCELATIONS ** All Human Hair units are custom made to order (ponytails, clip ins, wigs etc) this takes between 7-20 business days - however please allow additional processing time in the instance we experience unforeseen delays or complications.
If you no longer want the item - or cancel the order outside of a 24hr window, there will be a 20% deduction from your refund. This is to cover the hours spent working on your human hair product. 
    PLEASE NOTE THAT CUSTOM ORDERS CANNOT BE RETURNED OR REFUNDED.
      COLOUR DISCLAIMER: PLEASE NOTE THAT THE COLOUR OF YOUR UNIT MAY VARY, DESPITE EVERY EFFORT TO PROVIDE ACCURATE IMAGES OF EACH UNIT, PHONES AND COMPUTER SCREENS CANNOT BE RELIED UPON TO ACCURATELY REPRESENT COLOURS.
      If your item meets the conditions, you may be eligible for a credit or a refund, refunds will be returned via your original payment method and cannot be transferred onto another payment method.
      All discounted items - from the clearance section, product samples / items purchased during sale periods or with discount codes ( EXAMPLE: EOFY, Black Friday, Flash Sale ) are final and we will not be accepting any returns for refund - unless the item is faulty ( in which case we will review the product upon return, and determine if the item is eligible for a refund / replacement / or repair ). 
       
      FAULTY 
      IN THE UNLIKELY CASE THAT YOU DO RECEIVE A PRODUCT WITH A FAULT, WE ARE HAPPY TO EXCHANGE OR REFUND.
      Items that have been damaged are eligible for an exchange or refund.
       
      CREDIT CODES
      Store Credit codes can not be used in conjunction with any one off or promotional codes via our website. Shopify will only allow one code to be used at a time.
      However, you can use your credit code during our store-wide mega sales which display the discount automatically in your cart. These sales happen 3-4 times per year.
       
      PRE ORDERS
       Pre-order items are released for sale prior to the stock arriving into our warehouse, with an estimated shipping time.  We do everything we can to work with our manufacturer to deliver to you on time, however on occasion there are delays with stock being held.  These delays can be unfortunate but are out of our hands and are not grounds for cancellation or refund
       
      ** Sample / Clearance / Discounted items can not be customized, the cap size is STANDARD using TAN lace. Only items purchased at full retail price can request customization. 
      We endeavor to make all wigs to the same specifications, however we may trim your units length slightly for a healthy natural finish. Please allow a 2 inch variance between units. Sample items are made from sample materials and will have thinner ends ** 
      At M&H we make all Human Hair items custom to order, which takes time to perfect and meet our quality standards. Some items are made in Australia, and others are made overseas.
      Please keep your return tracking number for any returns, this may be needed to confirm your item has been received. 
       
      REFUNDS, CANCELLATIONS & CREDITS WILL BE PROCESSED WITHIN 14 BUSINESS DAYS AFTER WE HAVE RECEIVED AND APPROVED YOUR ITEM FOR RETURN.
      CONTACT
      For all inquiries regarding returns or refunds, please send an email to: 
      milkandhoneyaus@gmail.com