Shipping & Handling

At Milk & Honey, we are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping and handling details below for more information.

Domestic Shipping (Australia)

  • Express Shipping via Australia Post: Delivered within 2-3 business days after dispatch.
  • Handling Time for Express Orders: Orders placed before 12PM (AEST) are dispatched on the same day.
  • Same Day Delivery: Available for orders placed before 11AM (AEST).
  • Standard Orders: Dispatched within 24-48 hours, excluding weekends and public holidays. Please allow extra time during busy sale periods.

International Shipping

  • Express Shipping via EMS or FedEx: Delivery times vary depending on your destination country, typically 3-10 business days.
  • Handling Time: Express orders placed before 12PM (AEST) will be dispatched on the same day. Standard orders are processed within 24-48 hours.

Customs & Duty Fees

  • Buyers are responsible for any additional customs fees, duties, taxes, or clearance charges that may apply based on the destination country. These fees vary from country to country and are the responsibility of the buyer to pay upon receipt of the goods.

Returns & Return Shipping

  • Return shipping costs are the responsibility of the customer. For more information on how to return your item, please refer to our Returns & Refunds Policy.

Shipping Insurance

  • Our shipping services do not include insurance. If you would like to add insurance to your order, please contact us immediately after placing your order or purchase insurance separately here.
  • In the event that your parcel is lost in transit, we will offer a replacement or provide store credit for the full order value.

Address Accuracy

  • Please ensure your delivery address is correct at the time of placing your order. We cannot be held responsible for any shipping issues related to incorrect or incomplete addresses. If your address needs to be changed after placing the order, please note that our system may not accommodate this, and we cannot guarantee any adjustments.

Lost Parcels / Incorrect Address

  • In cases where a parcel is delivered to the wrong address, the customer must submit a police report as part of the claims process.
  • If your order is flagged as "Lost in Transit," we will work with you to resolve the issue and either replace your items or issue a store credit.

Processing & Shipping Times

  • While we aim to ship all orders within the specified time frames, high order volumes during busy periods, such as sales or product launches, may result in slight delays.
  • Our products are stocked across two locations: one in Sydney, Australia, and the other internationally. This ensures a broad range of products, but can occasionally cause slight delays in processing depending on your location.
  • If your order is urgent, please contact us via email to prioritize your shipment.

Sale Periods & Launches

  • Please note that during sales or product launches, processing and shipping times may be slightly longer due to the increased volume of orders. Our team is working hard to get your Milk & Honey products to you as quickly as possible. However, some delays may be out of our control due to factors such as lockdowns or shipping restrictions.

Fraud Prevention

  • If your order is flagged as potentially fraudulent by our payment processor, Shopify, it will be placed on hold until we receive identity verification from you. You will be contacted via email with instructions on how to verify your information, and your order will remain open until we can complete this process.

By placing an order with Milk & Honey, you confirm that you have read, understood, and accepted our terms and conditions of supply.

If you have any questions about shipping or need assistance, feel free to reach out to our team via the Contact page.