SALE PERIOD - TERMS & CONDITIONS
Sale is one of the busiest times of year for all small business. Please allow extra time to receive your order during this period.
At M&H we make all Human Hair items custom to order, which takes time to perfect and meet our quality standards. Some items are made in Australia, and others are made overseas.
By placing an order during sale period, you accept the following Terms & Conditions of trade:
- Order processing time is extended from 14 days, we will communicate with you expected timeframes for your order depending on the amount of items we are producing at the time.
- Any amendments or changes to the order will start the production process over from scratch. This will restart your processing timeframe.
- We will extend the usual 24hr cancelation window to 7 days, after this time any cancelations will incur a 20% deduction from the sale price via refund - or the full amount will be transferred onto a store credit.
- During and following SALE PERIOD, refunds may be subject to delay as we process all refunds in chronological order.
- Dispatch / Handling time will be extended during Sale period on all orders.
As we grow our team, we will look at making amendments to this policy to comply with our processing capabilities. We are a small business based in Sydney doing our best to process orders as soon as possible.
Thank you for your patience and understanding.