How can we help?

FAQ

About Us

Is there a shop front where you can try on wigs?

We currently do not have a store front, MH is based exclusively online.

Where is Milk & Honey based?

Our office is based in Taren Point - Sydney, Australia.

What are your opening Hours / Days?

We are open Monday - Thursday 9AM to 5PM & Friday 9AM to 2PM. 
We are closed Weekends & Public Holidays. 
We are also closed across the Christmas & New Year break, dispatch of orders during this time will continue at a slower rate. Please keep an eye out for our Christmas order cut off announcements leading up to the holiday season to ensure you get your goodies in time. 

How long does it take to receive a response to my email?

Please allow 48 hours for us to respond to any emails, we do our best to get back to all Inquiries ASAP.

Ordering

Can I change my order?

Please contact milkandhoneyaus@gmail.com immediately with your order number and the changes you'd like to make to your order. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes.

Do you offer Promo Codes?

Yes we do! All first time customers are welcome to use our welcome code HEYHONEY for 15% OFF.

We also offer seasonal discounts codes and VIP discounts to our mailing list. Register your email to be the first to know when we have SALES.

What is included with my Order?

All wig orders come with a complimentary Silk Care Bag + 1 x Luxe Wig Cap.

Human Hair wigs also ship with a MH Luxe Gift Box.

All human hair extensions come with a Silk Care Bag + Gift Box for easy storage.

Are there delays during sale period?

We do our best to ship items within the advertised timeframe, however on some occasions we may need to bring in more stock from our warehouse depending on the volume of orders we are accommodating at the time. If your order is urgent, please contact us via email so we can get your items out as a priority. During sale period, please note we do not have all items on hand for immediate shipment - some products will be stored in a third party warehouse which can incur delays.  Launch & Sale Periods: Due to the high volume of orders at launches and sales, processing and shipping times may be slightly delayed. Our team are working hard to make sure you get your Milk & Honey products as soon as possible. However, some situations are out of our control when it comes to lockdown and delays due to those restrictions. YOUR CONFIRMATION OF ANY ORDER INDICATES YOUR ACCEPTANCE OF OUR TERMS AND CONDITIONS OF SUPPLY.

Shipping, Returns & Exchanges

What is the Returns Policy?

You can find our Returns & Exchange policy here >> https://mhwigs.com.au/pages/returns-exchanges 

How long does shipping take?

Shipping times may vary depending on sale period and holidays,
however, we do ship orders every day (MON - FRI) to ensure you have your
order as soon as possible. Within Australia, with our express shipping
option you can have your wig in 1-3 working days. Standard shipping can
take 3-5 working days.

INT Shipping can take up to 3-5 days for Express DHL.

** Please Note ** Due to COVID there may be delays in some shipping times. 

Human Hair Orders

How long does it take for Human Hair items to ship?

All Milk & Honey Human Hair products are custom made to order. This process usually takes between 14-20 business days. We do our best to have the items to you ASAP. Each item is handmade with love, which takes time to perfect and pass our quality standards.

What causes delays with Human Hair items?

Quality will always remain of paramount importance for us when it comes to our products.

Each human hair item is handmade to order - this process takes time and will depend on how many items we are making at any given time.

We understand and appreciate customers would like their orders as soon as possible and we do our best to complete each item in a timely manner. However, there are instances were we may need to - a) source additional hair materials that meet our quality standards. b) allow extra time for any requested customization. c) have items inspected by management prior to shipment for quality control purposes.

If you are experiencing a delay with your human hair order, please contact us for an ETA and will ensure your item is prioritised by our production team.

Wig Questions

Can I use heat to tools on my synthetic wig?

You can use heat like your normally would on your own hair on any human
hair wig,  Our synthetic wigs and ponytails are heat proof up to 150°C
so make sure your heat setting is at that or below.

What cap size do your synthetic wigs come in?

All Synthetic Wigs come with a 'standard' or 'regular' adjustable cap size. 

However, our Human Hair range has the option to customize the cap to suit your needs. 

You can see specifications for cap size here >> https://mhwigs.com.au/pages/cap-size

How do I cut the lace and install my lace front wig?

Cutting lace is quite easy. Before cutting the lace you need to
decide whether you want to apply tape/glue the wig or not. We cut the
lace quite close to the hairline, but not too close - leave about a cm.
The lace is made to blend in with your skin, if it isn't a 100% match
use makeup to colour correct. 

Watch an easy to follow tutorial via our Youtube channel >> https://www.youtube.com/watch?v=shj4XDiJyX8

What's the difference between human hair and synthetic hair?

Our human hair wigs are made with real Brazilian human hair and our synthetic wigs are made with synthetic fibre.

How long do your wigs last?

We have some customers wearing our wigs for up to a year after purchasing.

With the right care, and a little love, your wig can last you a very long time!

Is the hair good quality?

Our products are amazing quality. We hate to brag but once you
try our synthetic wigs, you'll probably forget they are synthetic. You
can also use heat as you like up to 180 degrees (Celsius) and style as
you wish. The hair will not matte with the right care, and will last you
a long time too.

Our human hair wigs are amazing quality too, they are made with Brazilian Human hair. 

Get in touch

Have questions about your order, or a general enquiry?