Terms & Conditions

Milk & Honey Wigs – Terms & Conditions of Sale

By placing an order with Milk & Honey Wigs, you agree to the following terms and conditions. Please read carefully before making your purchase.

1. Order Processing & Timeframes

All made-to-order human hair wigs are handcrafted and may take up to 8 weeks for production.

Processing and production times may be extended due to sourcing delays, customs, shipping disruptions, or unforeseen circumstances.

We operate from two warehouse locations – one in Sydney, Australia and one internationally. Dispatch origin is dependent on stock availability and production.

2. Refund & Return Policy

Refunds are not offered for change of mind, incorrect selection, or order delays.

Refunds are only issued in the case of major faults or defects, as defined by Australian Consumer Law.

Any returns or cancellations (where approved) will be issued as store credit only.

Store credit is non-transferable and cannot be redeemed for cash.

All returns must be requested in writing within 7 days of receiving your order, and must be approved before being returned.

3. Delays

Delays may occur due to:

Peak production periods

Customs or shipping hold-ups

International freight issues

Material or hair sourcing delays

Delays are not grounds for a refund or chargeback. By purchasing, you accept the possibility of extended wait times.

4. Chargebacks

By agreeing to these terms, you waive the right to issue a chargeback on the grounds of delayed delivery, made-to-order timeframes, or change of mind.

Any chargeback attempts will be legally disputed and may impact your ability to purchase from us in the future.

5. Customer Responsibility

It is the customer’s responsibility to ensure all details entered at checkout (including contact and delivery information) are correct.

Any errors or missed deliveries due to incorrect details will be at the customer's expense.

6. Legal Compliance

These terms are governed by the laws of New South Wales, Australia.

Nothing in these terms excludes or limits your rights under Australian Consumer Law.

If you have any questions regarding your order or these terms, please contact our team at: hello@mhwigs.com.au

Thank you for supporting handcrafted, high-quality wigs made with love.