ROE Salt & Pepper Human Hair Lace Front Wig

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There is a range of financial solutions available to you within Australia: listed below are the various grants and rebates you can apply for.

At Milk & Honey, we’re committed to getting your order to you as quickly and smoothly as possible. Please review the details below before placing your order.

Domestic Shipping (Australia)

• Express Shipping via Australia Post: Delivered within 2–3 business days after dispatch.

• Handling Time for Express Orders: Orders placed before 12PM (AEST) are dispatched the same day.

• Same Day Delivery (Sydney metro): Available for orders placed before 11AM (AEST).

• Standard Orders: Dispatched within 24–48 hours, excluding weekends and public holidays. Please allow additional time during sale periods.

International Shipping

Warehouses: We dispatch from two locations — Sydney, Australia and an international warehouse.
➤ The item location is clearly listed under the product title on each product page.

Orders from International Warehouse to AUS:

• FREE Shipping: Handling time 2–4 business days, delivery time approx. 7–10 business days.
• Express Shipping (FedEx): Delivery time approx. 5 business days.

Orders from Sydney to Overseas:

• Express International Orders (FedEx / EMS): Delivered in 3–10 business days, depending on your country.

• Handling Time: Express orders placed before 12PM (AEST) are dispatched the same day. Standard orders processed within 24–48 hours.

Customs, Duties & Import Fees

All international orders may be subject to customs fees, import duties, taxes or clearance charges. These are not included in your order total and must be paid by the recipient upon delivery.

Shipping Insurance

Shipping does not include insurance by default. If you would like to add insurance, please contact us immediately after placing your order or purchase insurance separately here.

In the rare event your parcel is lost in transit, we will offer either a replacement or store credit for the full order value.

Address Accuracy

Please double-check your delivery address when placing your order.
We cannot be held responsible for parcels sent to incorrect or incomplete addresses. If changes are needed after placing your order, contact us ASAP — however, we cannot guarantee updates can be made before dispatch.

Lost Parcels & Incorrect Addresses

• If your order is delivered to the wrong address, you’ll need to submit a police report as part of the claims process.

• If your parcel is flagged as "Lost in Transit", we will work with you to arrange a replacement or store credit.

Sale Periods & High Volume Delays

During sales or product launches, processing and shipping times may be slightly delayed due to high volumes. We appreciate your patience while our team works hard to dispatch all orders as fast as possible.

Fraud Prevention

If your order is flagged as potentially fraudulent by our payment processor (Shopify), it will be put on hold until we receive ID verification from you. You’ll be contacted by email with instructions.

By placing an order with Milk & Honey, you confirm that you have read, understood, and accepted our terms and conditions of supply.

If you have any questions or need assistance, please reach out via our Contact page — we’re here to help!

All of our human hair wigs are handmade to order, tailored specifically to your selected specifications. This includes selected colours, lengths, cap styles, and other personal preferences.

• Standard production time is approximately 30 business days.
• Full lace wigs and complex colour designs may take up to 8 weeks to complete.
  

By placing an order, you agree to the following terms:

• Orders cannot be cancelled or refunded once confirmed, as materials are purchased and significant time and labour are invested into creating your custom piece.

If your order is urgent, please book a consultation either online or in-store to explore Ready To Ship options.

We understand how urgent and personal or product can be, and we ask that our customers are mindful of production times and select either a 'made to order' or ready to ship depending on your individual circumstances.

We appreciate your understanding and support for the time, skill, and care that goes into every handmade piece