We hope you love your new Milk & Honey product, but if for some reason the item is unsuitable we accept returns under the following conditions.
RETURN TERMS
- Please note that we do not offer refunds for change of mind; returns are eligible for store credit only, which never expires.
- A completed Returns Form must be included with your return.
- In the unlikely case their is a fault with your item. Please contact our customer service team at milkandhoneyaus@gmail.com
- The items are un-worn and their original condition with lace in tact.
- Products must be returned in their original product packaging.
- The items have been received by the customer within 14 days.
- Return shipping costs is at the customers expense.
At Milk & Honey Wigs, we prioritize your satisfaction and safety. Please note that we do not offer refunds for change of mind; returns are eligible for store credit only, which never expires. Due to Australian Health & Hygiene regulations, all items must be returned unworn and in original condition to protect the health of our customers, many of whom are undergoing medical treatment or experiencing medical-related hair loss. Any worn or damaged items will not be accepted and will be returned to the customer at their expense. Thank you for your understanding and cooperation.
HUMAN HAIR RETURNS / CANCELATIONS **
All Human Hair units are custom made to order (ponytails, clip ins, wigs etc) this takes between 14-20 business days - however please allow additional processing time in the instance we experience unforeseen delays or complications.
If you no longer want the item - or cancel the order outside of a 24hr window, there will be a 20% deduction from your refund. This is to cover the hours spent working on your human hair product.
PLEASE NOTE THAT CUSTOM ORDERS CANNOT BE RETURNED OR REFUNDED.
COLOUR DISCLAIMER: PLEASE NOTE THAT THE COLOUR OF YOUR UNIT MAY VARY, DESPITE EVERY EFFORT TO PROVIDE ACCURATE IMAGES OF EACH UNIT, PHONES AND COMPUTER SCREENS CANNOT BE RELIED UPON TO ACCURATELY REPRESENT COLOURS.
FAULTY
IN THE UNLIKELY CASE THAT YOU DO RECEIVE A PRODUCT WITH A FAULT, WE ARE HAPPY TO EXCHANGE OR REFUND.
Items that have been damaged in transit are eligible for an exchange or refund.
A solution will be provided once the item is received back and inspected by Milk & Honey.
CREDIT CODES
Store Credit codes can not be used in conjunction with any one off or promotional codes via our website. Shopify will only allow one code to be used at a time.
However, you can use your credit code during our store-wide mega sales which display the discount automatically in your cart. These sales happen 3-4 times per year.
PRE ORDERS
Pre-order items are released for sale prior to the stock arriving into our warehouse, with an estimated shipping time. We do everything we can to work with our manufacturer to deliver to you on time, however on occasion there are delays with stock being held. These delays can be unfortunate but are out of our hands and are not grounds for cancellation or refund.
At M&H we make all Human Hair items custom to order, which takes time to perfect and meet our quality standards. Some items are made in Australia, and others are made overseas.
Please keep your return tracking number for any returns, this may be needed to confirm your item has been received.
REFUNDS, CANCELLATIONS & CREDITS WILL BE PROCESSED WITHIN 14 BUSINESS DAYS AFTER WE HAVE RECEIVED AND APPROVED YOUR ITEM FOR RETURN.
CONTACT
For all inquiries regarding returns or refunds, please send an email to:
hello@mhwigs.com.au
