Customer Service Representative

Milk & Honey is a globally recognized wig brand loved by babes and celebs worldwide.

Established in 2017 and based in Sydney, Australia, Milk & Honey has quickly become the go-to online hair destination and is renowned for its on trend easy to wear wigs and extensions.

Due to rapid growth and expansion we have an exciting opportunity for a Customer Service Representative to join our Customer Service Team ensuring the customer experience on site is at a high level of satisfaction.

The perfect role for someone who is looking to get into the hair industry & learn everything about e-commerce!

Think this could be perfect for you? Apply below!

Responsibilities:

Communicating with customers & ensuring customer satisfaction on emails, social inboxes & live-chat

Handle customer queries professionally, provide knowledgeable solutions and follow up as required

Ensuring customer profiles & communication is documented

Working with the dispatch team on processing returns & faulty replacements

Assisting with warehouse duties and stock management

Provide back up and support to other Customer Service team members as/when requested

Requirements:

Previous customer service experience within the e-commerce space preferred

Strong organizational skills, ability to multi-task & show initiative

Experience in a fast paced working environment

Excellent communication skills

Excellent attention to detail

Strong grammar skills

Ability to work independently as well as part of a team

Comprehensive computer skills with an iMAC

Benefits:

Stunning warehouse based location

Staff discounts and events

Position will start as Part Time and have the opportunity to develop into a Full Time role

Career progression within Milk & Honey + the Beyond Reason PTY LTD brands.