ELIZA Synthetic 18” Ombre Wavy Ponytail

Domestic Express Shipping Australia Wide via Australia Post: should be received within 2-3 working days after dispatch.

International Express Shipping via FEDEX: Varies on destination country and can be expected from 3-6 working days.
Duty & Customs Tax: The buyer is responsible for paying additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely between destination counties, therefor it is the buyers responsibly to handle customs clearance payments into their country.

Please Note: these services DO NOT include shipping insurance.
If you would like to add insurance to your delivery, please contact us immediately after placing your order or
purchase insurance separately here >> 
https://mhwigs.com.au/products/shipping-insurance

We hope you love your new Milk & Honey product, but if for some  reason the item is unsuitable we accept returns under the following conditions:

• The items are un-worn and their original condition with lace in tact.
• Products must be in their original product packaging.
• The items have been received within 14 days.
• You have an invoice/order number and have contacted us prior to return shipping to create a Return Authority.

If your item meets our returns criteria, you can send your items back for a store credit.

How long does it take for Human Hair items to ship?

All Milk & Honey Human Hair products are custom made to order. This process usually takes around 14 to 20 business days, however can sometimes take longer. We do our best to have the items to you ASAP. Each item is handmade with love, which takes time to perfect and pass our quality standards. 

Is there a shop front where you can try on wigs?

We currently do not have a store front, MH is based exclusively online.

What is the Returns Policy?

You can find our Returns & Exchange policy here >> https://mhwigs.com.au/pages/returns-exchanges 

Where is Milk & Honey based?

Our office is based in Taren Point - Sydney, Australia.

Can I use heat to tools on my synthetic wig?

You can use heat like your normally would on your own hair on any human hair wig,  Our synthetic wigs and ponytails are heat proof up to 150°C so make sure your heat setting is at that or below.

What cap size do your synthetic wigs come in?

All Synthetic Wigs come with a 'standard' or 'regular' adjustable cap size. 

However, our Human Hair range has the option to customise the cap to suit your needs. 

You can see specifications for cap size here >> https://mhwigs.com.au/pages/cap-size

How long does shipping take?

Shipping times may vary depending on sale period and holidays, however, we do ship orders every day (MON - FRI) to ensure you have your order as soon as possible. Within Australia, with our express shipping option you can have your wig in 1-3 working days. Standard shipping can take 3-5 working days.

INT Shipping can take up to 3-5 days for Express DHL.

** Please Note ** Due to COVID there may be delays in some shipping times. 

How do I cut the lace and install my lace front wig?

Cutting lace is quite easy. Before cutting the lace you need to decide whether you want to apply tape/glue the wig or not. We cut the lace quite close to the hairline, but not too close - leave about a cm. The lace is made to blend in with your skin, if it isn't a 100% match use makeup to colour correct. 

Watch an easy to follow tutorial via our Youtube channel >> https://www.youtube.com/watch?v=shj4XDiJyX8

What's the difference between human hair and synthetic hair?

Our human hair wigs are made with real Brazilian human hair and our synthetic wigs are made with synthetic fibre.

How long do your wigs last?

We have some customers wearing our wigs for up to a year after purchasing.

With the right care, and a little love, your wig can last you a very long time!

Is the hair good quality?

Our products are amazing quality. We hate to brag but once you try our synthetic wigs, you'll probably forget they are synthetic. You can also use heat as you like up to 180 degrees (Celsius) and style as you wish. The hair will not matte with the right care, and will last you a long time too.

Our human hair wigs are amazing quality too, they are made with Brazilian Human hair. 

Can I change my order?

Please contact milkandhoneyaus@gmail.com immediately with your order number and the changes you'd like to make to your order. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes.

What are your opening Hours / Days?

We are open Monday - Thursday 9AM to 5PM & Friday 9AM to 2PM. 
We are closed Weekends & Public Holidays. 
We are also closed across the Christmas & New Year break, dispatch of orders during this time will continue at a slower rate. Please keep an eye out for our Christmas order cut off announcements leading up to the holiday season to ensure you get your goodies in time. 

How long does it take to receive a response to my email? 
Please allow 48 hours for us to respond to any emails, we do our best to get back to all Inquiries ASAP.